Refund policy

Refund & Return Policy

Last updated: July 23, 2026

At PawForge we stand behind every product we sell. If something isn’t tough enough for your pack, we make it right. No weak excuses. No runaround.

30-Day “No Weak Shit” Guarantee You have 30 days from the date your order is delivered to start a return or exchange.

What you can return

  • Unused items in original packaging (when possible)
  • Defective or damaged products
  • Items that simply didn’t live up to the “tough” standard

What we can’t accept

  • Opened or used flea/tick sprays, treats, or any product that comes into contact with pets for hygiene reasons
  • Items returned after 30 days
  • Items without proof of purchase

How to start a return

  1. Email us at dtribble71@gmail.com or use the contact form with your order number and reason.
  2. We’ll reply within 1 business day with a Return Merchandise Authorization (RMA) and shipping instructions.
  3. Pack the item securely and ship it back using the method we provide.

Who pays for return shipping

  • If the item is defective or we sent the wrong product → we cover return shipping.
  • If you’re returning because you changed your mind or it wasn’t the right fit → customer covers return shipping.

Refunds Once we receive and inspect the returned item, we’ll process your refund within 3–5 business days. Refunds go back to the original payment method. You’ll get an email confirmation when it’s done.

Exchanges Want a different size, color, or product instead? Just tell us when you request the RMA and we’ll take care of it.

Damaged or wrong items If your package arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos. We’ll replace it or refund you immediately — no need to ship anything back in most cases.

Questions? Email us at dtribble71@gmail.com or call +1 910-880-3464. We’re real people. We reply fast.

Live loud. Forge harder. — The PawForge Crew